Exceeding Illinois Metro-East Area’s
HVAC Needs with Prompt, Honest & Quality Workmanship

QUALITY WORK
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Woke up at 5:30 to get ready for work to a 78° home. Forecast was for 100°. Called them at bout 9 and the young lady said she would make some calls to her techs and lmk. She called me back and said that they could be there in the afternoon. I could have called someone else to see if they could be earlier, but I knew better than to bother. I know Kyle would take care of me better than anyone else. He showed up with Tanner. They had the problem diagnosed within minutes, went to their facility in town to get the capacitor, and had me buttoned up within the hour. It's great to have such a trustworthy, honest, professional HVAC business in Trenton. Go with them, you won't be sorry. Thanks from Don, happy customer!

CUSTOMER - FOCUSED
Great company to deal with, when you deal with Randy Baer you are dealing with an expert not a salesman. We had an issue with other HVAC companies wanting to even do the job due to a 14” Crawl clearance. They straight up told me it couldn’t be done and I was crazy. Baer got it done and in good time ( even during the coldest week of the year) . We use them for regular maintenance, emergencies and new installation and each time our expectations were exceeded. Kyle our technician was great to work with and very trustworthy, the only person to not complain about the short crawl space clearance and get the job done. Thanks to Randy, his family and our technician Kyle for supplying a quality product (Trane!) and impeccable service.

PROFESSIONALISM
Service: A/C system repair
Great job, quickly found problems and fixed AC blowing COLD! Justin technician even fixed a valve, that potentially caused the leak, when others might have just popped the cap on and said it good. Both technicians were patient with me and answered questions I asked. GOD Bless, BEAR Heating and Cooling

HONEST ADVICE
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I never write reviews but I was so impressed with Eric in how professional and knowledgeable he was about his job. He explained everything to me and worked very quickly. I had already got another quote from other company but didn’t feel comfortable with their honesty. I was right on with my feelings because this company saved me thousands of dollars. I will never call any other company for my heating and cooling problems. Baer Heating and Cooling should be proud of the way Eric represents their company. You can feel comfortable choosing Baer.

EXCELLENT SERVICE
Our experience with Baer Heating and Cooling was nothing less than great from beginning to end. We had Baer replace an old and failing AC unit. When Randy came to the house he listened first, answered questions, and made recommendations. The Ameren rebates were explained in detail. The sizing of the unit and efficiency ratings were explained in detail. Our quote was more than competitive. On install day, Kyle was on time and professional. He got to work and did not mind me hanging out and asking questions. The installation experience was nothing less than professional. I will not hesitate to call Baer for any future HVAC needs.

KNOWLEDGEABLE TECHNICIANS
We recently needed to replace our entire HVAC system in our house. I contacted several companies to come out and give us a bid. By far, Baer Heating and Cooling (Randy) gave us the most comprehensive estimate and explained our different options for a new Trane system. Like most folks, we looked up reviews, as well as our initial experience and chose them for the job. We couldn't have made a better choice! Kyle and Addy did excellent work over the multiple days of re-engineering and installing our new system. The installation is better than we could have hoped for and well worth the expense. If you are looking for HVAC services, go with Baer. Great people, great value, and overall workmanship out of this world!

NO HIGH-PRESSURED SALES TACTICS
My husband James and I hired Baer Heating & Cooling to install a new heat pump, air handler, thermostat, and to relocate the air handler and increased return air duct and drop box to increase our required air return capacity. We received quotes from several different providers. Their price is middle of the road (not the cheapest). We hired them because, the entire team impressed us with their knowledge and expertise, warranty, and quality for the price. The team is very professional and thorough, yet also personable. Good quality equipment, customer service at a mid-range price, plus service after the sale.

OUTSTANDING SERVICE
My wife, Kara and I had been overdue to have our air conditioner/furnace replaced, in Lebanon, Illinois. I called 4 other companies, each of them came out, wanted to oversize my equipment. Needless to say, we’re thinking they’re trying to take advantage of us. My last call was Baer heating and cooling. Thank goodness I did. Randy came out, measured EACH room, to discover I only required a 2-1/2 ton unit..... Of course, anyone who needs to replace equipment as I did, u may expect to be taken for a ride, pay too much, or even install of the wrong size unit. I felt NONE of these with Baer. You guys run a tight ship and everyone should be proud of the people that work there. You guys at baer are awesome and I plan on spreading the word about the top shelf company u have. Well done, to all parties involved. I’m glad I picked up the phone, one last time, dialed and had Jenny walk me thru.